Knowing what to expect at your first appointment will help make the process more pleasant for both you and your pet.
Please arrive approximately 10 minutes early to fill out our New Patient Form. To save a bit of time, you can complete the New Patient Form online in advance.
A member of our team will review your pet's history and discuss their issues. You can ask any questions you want, and we'll dedicate time to answering them.
Once your pet has been assessed, we will provide you with a diagnosis and options for treatment. Your veterinarian will work with you to determine a treatment plan.
After your visit, we will create a detailed report of our diagnosis, the discussion we had with you, and your pet's treatment plan. We will keep this information on hand for whenever you need it.
We proudly serve pet owners in Chino Hills and across Southwestern San Bernardino County. We are dedicated to providing state-of-the-art veterinary services to you and your pet with care and compassion.
We are passionate about preventative care, client education, and providing emergency care to Chino Hills pets.
If you have never been to our veterinary clinic before you're bound to have questions. Browse through the answers to our FAQs below to learn more about our office policies, payment options, and appointment booking.
Payment in full is expected at the time services are provided or upon discharge of your pet. We accept payment by cash, check, Visa, MasterCard, Discover, and American Express.
We are proud to offer CareCredit as a financing option. They offer an easy application process that will give you results in minutes.
We will provide a good-faith estimate of the cost of our services prior to treating your pet. However, unforeseen circumstances may arise that impact your final bill.
We will always discuss our written estimate with all clients before they leave our facility, and require a deposit based on our estimate prior to any further treatment.
Yes, it's always best to call ahead to book an appointment so that we can ensure that there is adequate room in our schedule to provide your pet with the care they deserve.
In the event that your pet needs emergency care during our regular business hours, please contact us right away.
If you need to cancel or reschedule an appointment, please let us know as soon as possible so that we can offer the space in our schedule to other clients.
We take pride in caring for cats and dogs of all ages and sizes.
You can purchase all the medications and specialty food your pet needs through our in-house pharmacy.
A deposit payment is required for all emergency examinations. Once the staff and doctors have examined your pet, an estimate for treatment will be given to you to determine the best next steps for your pet's care.
We’re happy to help you fill out pet insurance forms for your pet’s visit.
Here are some helpful links for your pet's health.
TLC Animal Clinic is accepting new patients! Our experienced vets are passionate about the health of Chino Hills companion animals. Get in touch today to book your pet's first appointment.