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Career Opportunities

TLC Animal Clinic is locally operated as a proud member of the PetVet Care Centers Network.

Current Job Openings

Jobs Position Apply

Receptionist

PetVet Care Centers, Inc. is one of the nation’s leading operators of veterinary hospitals for companion animals. The company operates over 450 hospitals across multiple states and employs over 11,000 people including over 800 veterinarians. Since its inception, PetVet has been structured around a model that is focused on developing a partnership between the hospitals and the company and providing the highest quality medicine and service.

Essential Functions:

• Offer owners and potential owners a warm and friendly greeting in person or on the phone;
answers their questions
• Provide top notch customer service
• Maintain a professional appearance (clothes and attitude)
• Identify and work compassionately with clients in various emotional states
• Responds to inquiries about the range of services the practice provides and the species it
treats; refers to appropriate department/staff member as needed
• Coordinates the flow of pets and owners in the lobby; placates owners distressed by long
waits, scheduling glitches, and other problems
• Recognizes the symptoms of pet(s) and owners in crisis; handles basic medical emergencies
appropriately
• Assists owners when picking up medications or special dietary products; answers questions
• Inputs data to practice management software to check pets in; makes simple postings to
accounts; compiles data for various reports
• Types and edits a variety of correspondence, reports, memorandum, and other material
ensuring accuracy
• Receives and distributes incoming mail; processes and stamps outgoing mail
• Performs cashiering duties; processes refunds, returns and credits as needed
• Organizes and processes all payment plans
• Processes billing statements and collections
• Coordinates and schedules appointments; calls owners scheduled for the next day to remind
them of their appointments, appointment times, and any special instructions, such as the
need for fasting, withholding or administering medications
• May assist with retail sales
• May weigh pets when they come in for exams, procedures, etc.
• Responds to client emails
• Processes faxes
• Shows up for work regularly; full time presence at work is essential for every shift
• Obtain previous records from other facilities and adds to patient chart
• Calls clients whose pets are overdue for vaccines, grooming, medication refills, etc.
• Able to learn basic veterinary medicine terminology
• Become familiar with retail products, medications, vaccinations, routine testing, and
heartworm and flea preventatives and be able to confidently discuss with clients
• Have a strong sense of excellent customer service and be able to provide that to clients even
during high stress situations
• Be able to multi-task efficiently

Qualifications:
• High school diploma or GED
• May consider an equivalent combination of education, certification, training, and/or
experience
• Knowledge of clerical procedures such as alphabetizing files and records
• Ability to provide great customer service in a courteous, prompt, and efficient manner
• Ability to perform cashier duties accurately
• Ability to multitask and pay close attention to details
• Must be flexible with scheduling and able to work some weekends and holidays
• Depending on functional area of assignment, tasks may involve extended periods of time at a
keyboard or workstation and/or extended periods of time standing and/or walking
• May involve some climbing, balancing, stooping, kneeling, crouching, or crawling
• Some tasks involve the periodic performance of moderately physically demanding work,
usually involving lifting or carrying moderately heavy animals (up to 50 pounds)

 

 

PetVet is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D/V

PetVet respects your privacy and is committed to protecting your personal information.  Please see our privacy notice for additional information about our data practices.

 

 

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Why Consider Our Chino Hills Hospital?

At TLC Animal Clinic, our team members all share the same passion for making and keeping animals healthy.

Our hospital truly is an excellent place to work, with a highly skilled team focused on 'best in practice' veterinary care.

We are very supportive of individuals looking to grow their veterinary careers and look forward to hearing from you.

  • We invite you to explore your veterinary career options with TLC Animal Clinic, where you'll be a respected member of a team that loves animals and values the contributions from every individual on the team.
    - TLC Animal Clinic Team
OUR CORE VALUES

Integrity

Local Leadership

Compassion

Excellence

Personalized Relationships

New Patients Welcome

TLC Animal Clinic is accepting new patients! Our experienced vets are passionate about the health of Chino Hills companion animals. Get in touch today to book your pet's first appointment.

Contact Us

Location

2575 Chino Hills Pkwy B Chino Hills CA 91709 US

Hours

  • Click to View

    • Monday:08:00 am - 06:00 pm
    • Tuesday:08:00 am - 06:00 pm
    • Wednesday:08:00 am - 06:00 pm
    • Thursday:08:00 am - 06:00 pm
    • Friday:08:00 am - 06:00 pm
    • Saturday:09:00 am - 04:00 pm
    • Sunday:Closed

(909) 606-1588 Contact